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About Us Contact US How to Advertise Getting Covered Editorial Calendar Reprints Top Story The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100 CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management. the Editors // 01 Apr 2026 Latest News CRM Across the Wire Cox Business Unveils Contact Center with RingCentral CRM Across the Wire Hightouch Launches DSP Marketplace Solution CRM Across the Wire Sprinklr Partners with CreatorIQ More Articles CRM Video Steve Miranda of Oracle: De-Siloing Workflow and Data Is Front and Center in the Agentic Era What Is CRM in 2026: Will a Bursting AI Bubble Change the Game? What is CRM in 2026? 12 Vendor Executives Weigh In More Videos Features The Top Customer Service Trends and Technologies for 2026: Customer Service Is Getting Supercharged The Top Marketing Trends and Technologies for 2026: Marketing’s Age of AI Has Arrived, Now Comes the Hard Part The Top Sales Trends and Technologies for 2026: Traditional Sales Pillars Get Upended This Year GEO Is Superseding SEO Who Owns the Customer Experience? More Articles ViewPoints 68 Million Customers Told You What's Wrong. Your CRM Never Saw It. Should Contact Centers Build or Buy Voice AI? What Businesses Actually Think CX Technology Does to Customer Experience Why CRM Is the Engine of Long-Term Storytelling Your Call Center Is Sitting on a Goldmine of Intelligence, if AI Is Allowed to Act on It More Articles Free for qualified subscribers Subscribe Now Current Issue Past Issues CRM Web Events Smarter Self-Service with AI and Automation Coming April 01, 2026 AI Co-Pilots in the Contact Center: Real-Time Agent Assist. Coming April 15, 2026 Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time Coming April 22, 2026 Seamless Journeys, Smarter Service: Orchestrating Omnichannel CX with AI Coming May 06, 2026 The Data-to-Decision Journey: AI Insights in Real Time Coming May 20, 2026 More Web Events CRM Case Studies More eHealth Gives Callers the Regal Treatment Medicare enrollment spikes don't overwhelm the health insurer any longer. Phillip Britt // 01 Apr 2026 PolyAI Helps Fogo de Chao Greet Callers with Brazilian Flavor Restaurant chain's Selma voice assistant is powered by PolyAI technology Phillip Britt // 01 Apr 2026 L'Oréal Drives Brand Awareness and Employee Engagement on Social Media with Sprinklr Advocacy The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months. 20 Mar 2026 LGG Industrial Increases Prospects, Efficiency with SugarSell SugarCRM helped industrial supplies company streamline its sales processes. Phillip Britt // 02 Mar 2026 CRM Columns More Customer Experience The Marketer’s Guide to Answer Engine Optimization Shoppers are loyal to convenience. Nikhil Lai // 30 Mar 2026 The Last Line Profiled by Prompt, Illustrated by Model: Audit Your LLM’s Assumptions Your large language model thinks it knows you. Is it right? Ian Jacobs // 25 Mar 2026 Reality Check A Vertical Focus Is the Key to AI Adoption Success relies on speaking the customer's language and addressing their specific needs. Nancy Jamison // 20 Mar 2026 Scouting Report AI Propels KM to Center Stage Knowledge management is no longer confined to contact centers or tech support. Donna Fluss // 19 Mar 2026 CRM Insight Consumers Value Data Privacy but Don’t Feel Secure Almost All Consumers Check Online Reviews Before First-Time Purchases Businesses Turning to GenAI for Purchase Decisions GenAI to Cost More Than Offshore Human Agents Opus Describes a New CRM Software Category CRM Blog U.S. Consumers Received Nearly 5 Billion Robocalls in April 2025 Sales Is a Process That Constantly Needs to Evolve Analytics Continues Its Charge Beyond the Phone Fashion Brands Top Social Media Influencer Mentions Jeep Is America's Most Patriotic Brand Reports & Research Build for What's Next: Your AI Blueprint for Contact Center Readiness Five9 10 Mar 2026 Insights From CX Leaders on What’s Working, and What’s Not Five9 22 Jan 2026 What CX Leaders Need to Know About AI Agents Five9 22 Jan 2026 How Wyndham Hotels & Resorts Transformed Guest Support with Five9 Five9 22 Jan 2026 ****************** is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future. 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