ICMI Contact Center Expo 2026: AI, Innovation & Solutions for Contact Center ProfessionalsThis site is part of Informa PLCInforma PLCAbout UsInvestor relationsTalentThis site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.October 26-29, 2026Gaylord Palms Resort & Convention CenterOrlando, FLHomeAttendWhy ICMIWhy AttendWhat's NewEvents & ExperiencesSite ToursGroup RegistrationHotel & TravelConference & ExpoCall for speakersSchedule/AgendaSpeakersConference OverviewKeynotesConference Tracks2-Day Training ClassesHalf-Day WorkshopsAwardsExhibitWhy ExhibitRequest Info2026 Floor PlanExhibitor ListAboutSubscribe to NewsletterKnowledge HubConference Advisory BoardMedia PartnersSustainabilityCode of ConductContact UsAboutExhibitExhibitTransform Your Contact CenterDigital Event: April 8, 2026Orlando, FL: October 26-29, 2026Digital EventOrlando Call For SpeakersDISCOVER. LEARN. CONNECT: BREAKTHROUGHS BEGIN HERETraditional strategies are buckling under the weight of AI disruption and shifting customer demands, leaving many leaders behind. Contact Center Expo 2026 bridges this gap by replacing outdated theory with high-impact case studies and hands-on training that solve your toughest operational hurdles. You’ll leave with a validated roadmap for AI integration, elevating the customer experience and workforce optimization - get honest insights and learn what actually works from organizations that overcame the exact challenges you face today.Join Us900+Anticipated Attendees35+Anticipated Exibitors50+Anticipated Speakers45+Anticipated Sessions3Keynotes- Conference Attendee“As an international attendee, I had an amazing experience at the ICMI Contact Center Expo. The sessions were insightful, the keynotes were engaging, and the networking breaks created great opportunities to connect with others in the field.”- Conference Attendee"Overall, the ICMI Contact Center Expo exceeded my expectations. It was both educational and inspiring, and I left feeling motivated to implement new ideas and continue improving our customer service operations."- Conference Attendee"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."- Conference Attendee“Attending ICMI has been a career milestone after 22+ years in contact centers. I was energized by a room full of like-minded leaders, insightful keynotes, and hands-on mini workshops... Truly the best training and networking experience of my career."Why You Can’t Miss 2026Comprehensive ContentExplore every facet of contact center operations, from CX and AI to Self-Service and Workforce Optimization. Sessions are designed to integrate cutting-edge strategies and actionable insights, ensuring you leave with tools to transform your operations and drive measurable results. Learn MoreBehind-the-Scenes AccessGo behind the scenes with exclusive site tours of innovative contact centers and see how top organizations operate, implement technology, and deliver exceptional customer experiences across industries and sizes. In past years, these tours have included destinations like Disney Central, Universal Destinations & Experiences, and Morgan & Morgan.TOURS COMING SOON!Community That ConnectsBuild meaningful relationships with peers and industry leaders through customized networking opportunities and actionable insights. Share challenges, exchange ideas, and grow both professionally and personally in a community designed for contact center professionals like you. Register NowCelebrate Excellence TogetherCelebrate the best in the industry at ICMI’s Global Contact Center Awards. Recognize innovation, honor top performers, and gain inspiration from the stories of those shaping the future of contact centers.Learn MoreIndustry-Leading TrainingElevate your expertise with live, in-person training led by top instructors. Learn leadership, metrics, AI, workforce management, and coaching strategies that you can immediately apply to improve your contact center’s performance. This is training you won’t find anywhere else.Learn MoreIdeas That InspireExperience powerful keynote sessions led by visionary speakers who share bold ideas, transformative strategies, and actionable insights. These inspiring talks will energize you, spark innovation, and provide fresh perspectives to elevate your contact center operations and advance your career. Don’t miss the opportunity to learn from the best.Learn MoreConference TracksChoose from curated tracks focused on culture, leadership, experience and operations and so on, with all of today’s trending focus areas covered, the educational program features learning tracks that will not only tell you how it’s done but show you how to do it.Boost Your CultureRevolutionize the ExperienceElevate Your Strategy and LeadershipMaximize Productivity and OperationsAI in ActionLearn MoreInnovation in ActionFind and Compare the Right Technology for Your Operational NeedsWith rapidly advancing technology, innovations such as AI, automation, and omnichannel integration transform customer experience. Through these innovations, contact centers remain the backbone to relationship management.Get the chance to network with leading problem solvers and gain access to the latest cutting-edge solutions to transform interactions, optimize workforce, and deliver exceptional experiences.FULL EXHIBITOR LISTBECOME AN EXHIBITORSponsors#ICMICopyright © 2026 All rights reserved Informa PLC.PrivacyTerms & ConditionsCCPA: Do not sell my personal info
