Call Centre Tools Translate Menu Home Erlang Calculator Forecasting Multi Channel Calculator Articles + Articles Hints and Tips Customer Experience Service Strategy Management Skills WFM Quality Erlang + Erlang Erlang Calculator Erlang Calculation Erlang Formula Excel Calculator Online Calculator What is an Erlang? Tools + Tools Erlang Calculator Forecasting Excel Calculator Cheat Sheets Call Monitoring Form Jargon Call Centre Tools - Home of the Famous Erlang Calculator We have developed a range of useful online WFM tools. These are used by thousands of contact centre professionals every month. They are based on the latest statistical models. Erlang Calculator Online Erlang Calculator The Erlang Calculator allows you to calculate the number of staff required based on the number of calls and service level targets. Online Forecasting System Online Forecasting Calculator The Forecast Calculator allows you to upload historical information on calls volumes on a yearly, monthly or weekly basis. It them predicts the future call volumes. Multi-Channel Suimulator Multi-Channel Calculator The Multi Channel Calculator works out the number of staff that you need combining calls, emails and live chats. Number of Erlang Calculations performed Past 24 Hours Past Month 1,786 44,583 Other Tools For all other tools please visit the Call Centre Helper Website Popular Articles Erlang What is Erlang A? Forecasting What is Triple Exponential Forecasting? Erlang What is an Erlang Calculator? [Server: Caravaggio] Popular Tools Online Erlang Calculator Download Erlang C Calculator Excel Including Shrinkage Download Free Call Monitoring and Coaching Form Download Monthly Forecasting Excel Spreadsheet Template Online Multi-Channel Contact Centre Calculator Tool – Phone Email Chat Contact Centre Dashboard Excel Template Call Centre Tools is a popular collection of Contact Centre and WFM tools. Widely used for Contact Centers, Customer Service, BPO and CX. © Clearly Presented Ltd® 2026 | Terms | Cookies | Privacy | Contact | Advertise
